About Moove

At Moove AV, we’re on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders like Waymo, we’re redefining fleet management and driving the commercialisation of autonomous vehicles.

We’re expanding globally and seeking passionate, innovative professionals to join our journey. If you’re ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you!

About the Role

As the Incident Response Manager you will lead the resolution of complex and high-stakes incidents involving our autonomous vehicles. This role is essential in ensuring the safety, reliability, and performance of our autonomous vehicle fleet. You will use your technical expertise and influential cross-functional abilities to drive swift and effective resolution, collaborating with diverse teams across the organization.

What You’ll be Doing

• Lead the response to critical incidents involving autonomous vehicles, ensuring rapid and effective resolution to minimize impact on operations and safety

• Partner with our AV Partner to support the diagnosis and troubleshooting of complex issues related to autonomous vehicle systems, including software, hardware, and network components

• Work closely with engineering, operations, safety, legal, communication, and executive teams to coordinate incident response efforts, ensuring alignment and effective communication across all team members

• Continuously enhance incident management processes, tools, and best practices to improve response times, communication, and overall effectiveness

• Maintain detailed and accurate records of incidents, response actions, and resolutions, ensuring comprehensive documentation for future reference and analysis

• Serve as the primary point of contact for team members during incidents, providing timely updates and managing expectations effectively

• Mentor and train junior incident managers and cross-functional team members, fostering a culture of continuous learning and improvement within the team

• Track and report on key performance indicators related to incident management, using data to drive improvements

What you will need for this position

• Familiarity with and strong preference to use AI tools to run operations and solve problems rather than hiring headcount

• Availability and willingness to work outside of normal office hours

• Bachelor’s degree or equivalent work experience

• 7+ years of experience in incident management, crisis management, or a related field, with a strong focus on technical incident resolution and program management

• Exceptional technical proficiency with proven experience in a highly technical industry

• Strong leadership skills with the ability to influence and drive cross-functional teams in high-pressure situations

• Outstanding communication skills, both verbal and written, with the ability to convey complex technical information to diverse audiences

• The ability to work autonomously in a decentralised organisation

• Right to work in the United States of America.

Who You'll Be Working with:

Directly reporting to our RHO: General Manager, and closely working with our Operations Team.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.