About Moove

Moove is building the world’s largest fleet and best-in-class technologies to power mobility platforms. Our flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue-based financing model, enabling underserved mobility entrepreneurs to thrive.
Our global growth has been fuelled by our partnership with Uber and backed by leading investors and lenders, including Uber, Mubadala, BlackRock, and many others. Today, Moove operates the world's largest manned & autonomous ride-hail fleet, with 38k+ vehicles across 29 cities, 13 countries and 6 continents enabled by 2.1k+ employees – Moove continues to expand through strategic partnerships with industry leaders like Uber. We’re transforming mobility to be safer, more efficient, and accessible to all, while creating economic opportunities and supporting skills development in the mobility sector.

About the Role

As a Maintenance Executive at Moove, you will be an integral part of our operations, ensuring the optimal functioning and upkeep of our assets. Your role will involve overseeing maintenance schedules, conducting inspections, and coordinating repairs to guarantee the safety and reliability of our equipment and facilities. Collaborating with a dedicated team, you will contribute to the seamless operation of our services, upholding Moove's standards of efficiency and quality. This position offers an opportunity to showcase your technical expertise while playing a key role in maintaining our commitment to excellence.

What You’ll be Doing

• Track, coordinate & schedule service, & mechanical repairs, and include preventative repairs to the fleet.

• Ensure a 96% service compliance on all Moove vehicles.

• Take calls from suppliers seeking authorisation to conduct maintenance and repairs.

• Update the MIX system with the latest kilometre readings from vehicles booked for repairs daily.

• Must be logged in on the telephone systems and must be active and available to take calls for 8 hours every day.

• Scrutinise supplier quotes to ensure optimal pricing in each market and ensure that maintenance being done is valid and appropriate.

• Ensure quality, compliance, and safety of Moove's assets.

• Control and monitor repair costs (parts and labour) in line with the maintenance fund.

• Negotiate goodwill claims from OEM for repairs that are just outside of the warranty parameters.

• Investigate failures and compile technical reports with clear findings regarding cause off failure and responsible parties.

• No authorisation no work, ensure all suppliers get authorisation to avoid delays with repairs.

• Process Maintenance claims in line with Policy requirements and report on them effectively as and when required.

• Ensure that all Maintenance claims are completed expediently, and vehicles brought back to operation in the minimum timeframe. Keep downtime to a maximum of 14 days.

• Build, Manage, Measure, and Maintain relationships with Suppliers and Repair outlets to ensure that uptime of Fleet is maximised. Visit suppliers at least once a week and document the visit and report back to the call centre and Maintenance Manager.

• Continuous Improvement mindset with respect to processes and systems to create efficiencies and synergies.

• Ad Hoc investigations and solutions as required from time to time.

• Carry out required vehicle condition reports, capture reports on BYNX and arrange repairs for any mechanical problems noted or escalate to CI department for any accident or incident related claims.

What You will need for this position

• Candidate must possess a High School Certificate

• 5 years of fleet maintenance call centre experience is a must.

• Associates or Technical degree in Motor Mechanics would be advantageous

• Hands-On Fleet Industry Experience is a must

• Strong customer service and organisational skills required

• Attention to detail is compulsory

• Proficiency with computers including Microsoft Office; Google Office Suite and web-based applications preferred

Key Metrics

• Time bound fleet inspection and report generation as per plan checklist (Only if in our Parking lot)

• Projection preparation for repairs (Tyres, Suspension, aesthetic, electricals & Battery)

• Collation of all data and aligned team to resolve issues Timely closure of Repair complains

• Handle team of On Road support

• Workshop overview coordination for Issue vehicle or stock in WS more than 4 days

• Guidance / decision for insurance claim vs repairs

• Guidance / decision for insurance claim vs repairs if claim then Claim Intimation documentation, workshop visits.

• Coordination with workshop/Surveyor on daily status

• Completing technical failure reports.

• Daily report on claims and VOR
  
  Who You'll Be Working with:

Directly reporting to our Maintenance Manager, and closely working with our Operations Team.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.