Sales & Onboarding Executive (Driver Relations)
Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 cities in emerging markets. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.
About the Role
Moove is looking for an experienced professional with strong business acumen and an entrepreneurial attitude to be the Sales & Onboarding Executive (Driver Relations) reporting to the Senior Manager, Sales & Onboarding, with a dotted line reporting to the Head of Central Operations, SSA. As a proven result-driven person, the Sales & Onboarding Executive (Driver Relations) will lead the charge in ensuring good relations between drivers.
The ideal candidate will have extensive automotive finance, fleet leasing management, or car rental industry knowledge and a proven track record in developing territories, implementing successful growth strategies, and leading teams. The Sales & Onboarding Executive (Driver Relations) will be prepared to be fully accountable for optimizing drivers’ productivity.
In this role, you will dig deep into driver management and relationship-building that make the organization more efficient, effective, and productive. If you've got resilience, some big ideas, and an uncanny knack for policy compliance, this is the role for you!
We are looking for a Sales & Onboarding Executive (Driver Relations) who will develop and maintain supportive relations with drivers within our Operations team and be an ambassador for the team across the company and external stakeholders. The ideal candidate for the role will be someone who is a business expert and who also has deep knowledge in the Acquisition of drivers, troubleshooting and resolution of issues, and drivers relationship management
What You’ll Be Doing
Designing, managing and implementing drivers acquisition strategy.
Analyzing and reporting performance data on the effectiveness of acquisition strategies.
Building a driver funnel dashboard for new driver acquisition across various channels
Managing driver referral and incentive schemes.
Developing recommendations to reach new drivers, in collaboration with the marketing team.
Managing driver agency relationships to ensure they meet company KPIs.
Clearly communicating the progress of acquisition initiatives.
Work with the Driver monitoring manager in building harmonious relations between drivers.
Developing and maintaining amiable, genuine, and supportive relations with drivers on a personal and professional level and collaborating with other departments to solve their problems
Optimizing drivers' productivity in compliance with the company's policies
What You will need for this position
- 2-3 years experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
- Direct experience leading driver onboarding for a top-tier African mobility marketplace is an added advantage
- Degree in sales, marketing, operations or any related fields.
- Ability to thrive in a fast-paced environment.
- Excellent stakeholder and project management.
- Strong negotiation skills.
- Demonstrated ability to multitask and prioritize effectively.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and problem-solving skills.
- Experience in the Haulage sector will be an added advantage
KPIs that will be measured after you start:
Driver Conversion cycle
Quality of Hire
Who You'll Be Working with:
Directly reporting to our Senior Manager, Sales & Onboarding and closely working with the Head of Central Operations, SSA.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence,
Sales & Onboarding Executive (Driver Relations)
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