Moove is on a mission to drive productivity and success for the world’s mobility entrepreneurs by democratising access to vehicle ownership. Our vision is to build the largest integrated vehicle financing platform for mobility entrepreneurs using technology & future productivity. By doing so, we are creating sustainable jobs for mobility entrepreneurs in the mobility sector.
About the Role
Moove is looking for an experienced leader with strong business acumen and an entrepreneurial attitude to be Senior Operations Manager, Market Operations, reporting into the Regional Head of Central Operations. As a proven result – driven person, the Senior Operations Manager, Market Operations will be leading the overall market operations matters within the country.
The ideal candidate will have extensive knowledge of the automotive finance, fleet leasing management or car rental industry and a proven track record in developing territories, implementing successful growth strategies and leading teams. The Senior Operations Manager, Market Operations will be prepared to be fully accountable for all market operations matters within the country.
In this role, you will dig deep into your technical expertise that make the organization more efficient, effective and amazing. If you've got patience, some big ideas, and an uncanny knack for organization, this is the role for you!
We are looking for a Senior Operations Manager, Market Operations who will manage all market operations projects and tasks within our fleet operations team, and also be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is a street smart, who has deep knowledge in developing outstanding relationships with our driver partners and law enforcement officials.
What You’ll be Doing
Develop and implement security and Fraud policies, protocols and procedures.
Control budgets for security operations and monitor expenses.
Attend meetings with other managers to determine operational needs.
Plan and coordinate security operations for specific events.
Coordinate staff when responding to emergencies and alarms.
Review reports on incidents and breaches.
Investigate and resolve issues.
Create reports for management on security status.
Analyze data to form proposals for improvements (e.g. implementation of new technology).
Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse committed by clients against our company.
Review and research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations.
Prepare and coordinate field assignments to obtain relevant evidence and information.
Coordinate and use law enforcement resources for assistance.
Manage and prioritize a large and varied caseload effectively and efficiently to achieve positive results.
What You will need for this position
Education in security administration or similar field will be an asset or Bachelors in insurance studies, criminal justice, risk management) or other relevant certification preferred (e.g. Certificate of Insurance Fraud Investigator) or experience as security manager or similar position.
Excellent knowledge of security protocols and procedures.
Solid understanding of budgeting and statistical data analysis.
Working knowledge of MS Office.
Excellent communication and interpersonal skills.
Outstanding organizational and leadership skills.
Committed and reliable.
Proficient with the insurance procedures, regulations and investigation methods.
Hands on experience with relevant Information System.
Honest and ethical with high levels of integrity and confidentiality.
Who You'll Be Working with:
Directly reporting to our Regional Head of Central Operations and interacting with the Operations team.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or, if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove’s Vision: To build the largest integrated vehicle financing platform for mobility entrepreneurs using technology & future productivity.